{"id":13198,"date":"2020-02-12T15:42:33","date_gmt":"2020-02-12T15:42:33","guid":{"rendered":"https:\/\/www.nwpsaf.eu\/site\/?page_id=13198"},"modified":"2023-03-07T13:30:32","modified_gmt":"2023-03-07T13:30:32","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/nwp-saf.eumetsat.int\/site\/help-desk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"<h2>Help Desk<\/h2>\n<p><strong>To site users:<\/strong> if you are expecting a response to a ticket and has not updated please try refreshing\u00a0the page using Ctrl+F5, Shift-F5 or Shift+Ctrl+F5. If that doesn&#8217;t work try adding ?<em>randomtext <\/em>to the end of the url e.g. <a href='https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/pages\/13198?24'>https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/pages\/13198?24<\/a>\n<p><strong>To NWPSAF Team:<\/strong> when closing a ticket please include one of the following to describe the reason for closure. You may copy the text using triple click followed by\u00a0 CTRL-C.<\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-size: 8pt;\" title=\"Resolved - query answered to user\u2019s satisfaction (confirmed by user)\"> RESOLVED<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Probably resolved \u2013 solution proposed, but user didn\u2019t respond to confirm they are satisfied\"> PROBABLY RESOLVED<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Possibly unresolved because user was asked for more info etc., but didn\u2019t respond\"> POSSIBLY UNRESOLVED<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Query not relevant (e.g. user asking for something we cannot\/don\u2019t do) and user informed.\"> QNR<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Query not relevant for NWP SAF \u2013 passed to another SAF (e.g. scatterometer query)\"> QNR NWPSAF<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Query can only be resolved with next software release \u2013 user informed.\"> NEXT RELEASE<br \/>\n<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"jsst-main-up-wrapper js-ticket-dashboard-container\">\n    <div class=\"js-ticket-dashboard-main-content\">\n\n\n    <main class=\"js-ticket-dashboard-main\">\n        <!-- cp links for user -->\n                        <aside class=\"js-ticket-dashboard-left-menu\"><!-- Dashboard Links -->\n                    <div class=\"js-ticket-menu-header\">Dashboard Links<\/div>\n                    <ul class=\"js-ticket-menu-links\">\n                                                    <li>\n                                <a  href=\"https:\/\/nwp-saf.eumetsat.int\/site\/help-desk\/add-ticket\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#10b981\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M11 4H4a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-7\"><\/path>\n                                        <path d=\"M18.5 2.5a2.121 2.121 0 0 1 3 3L12 15l-4 1 1-4 9.5-9.5z\"><\/path>\n                                    <\/svg>\n                                    <span>Submit Ticket<\/span>\n                                <\/a>\n                            <\/li>\n                                                <\/ul>\n                <\/aside>\n                \n        <!-- cp links for agent -->\n                <div class=\"js-ticket-dashboard-content-area\">\n                            <div class=\"js-ticket-welcome-header\">\n                    <div class=\"js-ticket-welcome-left\">\n                        <img decoding=\"async\" alt=\"image\" src=\"https:\/\/nwp-saf.eumetsat.int\/site\/wp-content\/plugins\/js-support-ticket\/\/includes\/images\/user.png\" class=\"js-ticket-welcome-avatar\" \/>                        <div>\n                            <span>\n                                Welcome Back To                                , NWP SAF Helpdesk System!                            <\/span>\n                            <p>As a visitor, you can easily create a support ticket by sharing your issue details.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"js-ticket-welcome-actions\">\n                    <\/div>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                                        <span>Have An Issue?<\/span>\n                    <p>Our support team is here to help. Create a new ticket to get started.<\/p>\n                    <a  href=\"https:\/\/nwp-saf.eumetsat.int\/site\/help-desk\/add-ticket\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Create New Ticket                    <\/a>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                    <span>Check Ticket Status<\/span>\n                    <p>Enter your information to check the status of your existing ticket.<\/p>\n                    <a href=\"https:\/\/nwp-saf.eumetsat.int\/site\/help-desk\/ticket-status\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Check Ticket Status                    <\/a>\n                <\/div>\n                        <!-- latest user tickets -->\n                        <!-- latest agent tickets -->\n                        <!-- count boxes -->\n                        \n            <!-- agent data chart -->\n                                <\/div>\n    <\/main>\n\n\n    <div id=\"js-ticket-main-black-background\" style=\"display:none;\"><\/div>\n    <div id=\"js-ticket-main-popup\" style=\"display:none;\">\n        <span id=\"js-ticket-popup-title\"><\/span>\n        <span id=\"js-ticket-popup-close-button\"><\/span>\n        <div id=\"js-ticket-main-content\"><\/div>\n        <div id=\"js-ticket-main-downloadallbtn\"><\/div>\n    <\/div>\n\n    \n    <\/div>\n<\/div>\n\n\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-size: 8pt;\" title=\"Resolved - query answered to user\u2019s satisfaction (confirmed by user)\"> RESOLVED<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Probably resolved \u2013 solution proposed, but user didn\u2019t respond to confirm they are satisfied\"> PROBABLY RESOLVED<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Possibly unresolved because user was asked for more info etc., but didn\u2019t respond\"> POSSIBLY UNRESOLVED<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Query not relevant (e.g. user asking for something we cannot\/don\u2019t do) and user informed.\"> QNR<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Query not relevant for NWP SAF \u2013 passed to another SAF (e.g. scatterometer query)\"> QNR NWPSAF<\/span><\/td>\n<td><span style=\"font-size: 8pt;\" title=\"Query can only be resolved with next software release \u2013 user informed.\"> NEXT RELEASE<br \/>\n<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Help Desk To site users: if you are expecting a response to a ticket and has not updated please try refreshing\u00a0the page using Ctrl+F5, Shift-F5 or Shift+Ctrl+F5. If that doesn&#8217;t work try adding ?randomtext to the end of the url e.g. To NWPSAF Team: when closing a ticket please include one of the following to describe the reason for closure. You may copy the text using triple click followed by\u00a0 CTRL-C. RESOLVED PROBABLY RESOLVED POSSIBLY UNRESOLVED QNR QNR NWPSAF NEXT RELEASE RESOLVED PROBABLY RESOLVED POSSIBLY UNRESOLVED QNR QNR NWPSAF NEXT RELEASE<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-13198","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/pages\/13198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/comments?post=13198"}],"version-history":[{"count":0,"href":"https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/pages\/13198\/revisions"}],"wp:attachment":[{"href":"https:\/\/nwp-saf.eumetsat.int\/site\/wp-json\/wp\/v2\/media?parent=13198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}